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Refund Policy Fuody Store
At Fuody Store, customer satisfaction is our top priority. We strive to deliver high-quality stitching services that meet your expectations. However, if you are not fully satisfied with your order, our Refund Policy outlines the terms and conditions under which refunds may be issued.
1. Eligibility for Refunds
Refunds are available under the following conditions:
Defective Workmanship: If the stitching or finishing of your order is defective or does not match the agreed-upon specifications.
Incorrect Order: If you receive an order that does not correspond to the details you provided (e.g., incorrect measurements, wrong design, or fabric).
Non-Delivery: If your order is not delivered within the agreed time frame, and delays are not communicated or justified.
2. Non-Refundable Situations
Refunds will not be issued under the following circumstances:
Change of Mind: If you decide to cancel or modify your order after the stitching process has started.
Incorrect Measurements: If the measurements provided by you were inaccurate or incomplete.
Wear and Tear: If the item has been used, worn, or damaged after delivery.
Customization Requests: Refunds may not be issued for highly customized designs that cannot be reused or resold.
3. Refund Process To request a refund, please follow these steps:
Contact Us: Notify us within 7 days of receiving your order by email or phone, providing your order details and the reason for the refund request.
Provide Evidence: Share clear photographs of the issue or defect to help us evaluate your claim.
Review: Our team will review your request and respond within 3-5 business days.
Approval: If your refund is approved, we will process it through your original payment method or provide store credit, as per your preference.
4. Partial Refunds In some cases, a partial refund may be issued if:
Only a portion of the order is defective.
The defect can be resolved through minor adjustments or repairs.
5. Exchanges and Adjustments Instead of a refund, we may offer to:
Re-stitch the item at no additional cost.
Adjust or repair the item to meet your expectations.
Replace the item with a new one, subject to availability.
6. Refund Timelines Approved refunds will be processed within 7-10 business days. Depending on your payment method, the refund may take additional time to reflect in your account.
We appreciate your understanding and cooperation in ensuring a seamless resolution process. Thank you for choosing Fuody Store for your stitching needs.